Byron Todd
Chick-fil-A
1008 South 4th Street
Gadsden, AL 35901
To Whom It May Concern:
I'm writing to tell you about a horrible experience thrust upon my family and me a while back. <name removed>, I believe, was the person solely responsible for this incident. It may not be remembered by her, but it will be remembered my family and me for a while. As far as I know, our patronage to the local Chick-fil-A restaurants has ceased and will not continue for the foreseeable future.
The date was September 25 of this year. I remember it well because it was my son's fourth birthday, and he wanted to eat at Chick-Fil-A. We had a party planned in Birmingham for the following Saturday, so the only people to come to this dinner, the only people invited to this dinner were my parents and my wife's mother. Let me reiterate that: a dinner with one child, one baby, and five adults. No other guests, no other invitees. We showed up at Chick-fil-A for that dinner, and were pleasantly surprised to see that it was "Family Night". We - and I'm speaking authoritatively for everyone invited - had no idea that Chick-fil-A had anything planned for that night. Nor did we have any plans to disrupt anything or anyone else.
However, my son had been carrying around a few balloons with him that day (which he had taken with him to pre-school), and <name removed> assumed the worse. I can only guess that she believed that we had a large party with lots of children on the way because the way we were treated - accosted or assaulted is a more appropriate word - showed that she assumed the worst. I believe she made the bad assumption and compounded it by not wanting and not caring to listen to anything my wife or I had to say. A simple question or questions would have cleared up the matter. Her confrontation with my wife and me showed that she did not want us there. When I told her that I could tell someone who knew Truett Cathy about this incident, she said "Fine, tell him!" and stormed off. I was wrong about that person's relationship with Truett Cathy, but not about their closeness to the Cathy family. My cousin is <name removed> and she said that the whole incident sounded too surreal and out of character for <name removed>. I don't know nor do I really care at this point.
What everyone in my family - including family which did not attend - got from that incident is that she absolutely hated our presence and our possible patronage at that time, that she did not want us there. Although we did eat a very bitter meal there, I can state that she will be rewarded with that wish - neither my wife or I will visit the local Chick-fil-A's. As far as I know, neither my parents nor my mother-in-law are planning to come by there again as well. If we wish to have Chick-fil-A, we will simply visit another one in another city.
Sincerely,
Byron Todd
PS. I should mention that the assistant manager witnessed the whole incident - including the storming off of <name removed> - and I believe he realized that <name removed> had made a mistake. He went out of his way to smooth over the incident and tried to make us as welcome as possible. He brought ice cream by the table later for my son, he tried to give ice cream to the adults at our table, and he gave a coupon for future ice cream. However, <name removed> was more memorable. We don't need this coupon as it says it is valid at "Chick-fil-A of Gadsden".
In my 37 years of life - including the 20 some-odd years that my memory serves - I can't remember another single restaurant which did not want someone to celebrate a birthday there. Not a solitary one. It seems to me that every other restaurant - from McDonald's to Ruth's Chris - go out of their way to make birthday celebrations fun and memorable. But good memorable...
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